A 60–Minute Response Guarantee
We offer a 1–hour response guarantee for any trouble ticket or email that you submit to the client service staff. We will quickly reply to all the typical queries and forward the matter to our sysadmins in case further assistance is needed. If you take advantage of our Managed Servers package, we will perform any of the included server administration tasks at a time that has been discussed with you in advance.
A Topflight Tech Support Service
We’ll be available to you 24x7x365 to reply to any enquiries that you may have pertaining to our Web Site Control Panel or any of the apps that we have installed on your behalf on the dedicated web hosting server. If you also need help with server management procedures, you can make use of our Managed Servers package, which includes backup hard drive space, weekly Operating System updates, server monitoring and restarting services, as well as troubleshooting and software installation procedures
An Intuitive Help Area
Each dedicated server is fitted out with our free Web Site Control Panel, which sports an extensive knowledge base and a set of instructional video tutorials. Whenever you require assistance while working with the Web Site Control Panel, just hit the Help or Videos buttons located in the top right corner.