24/7 Customer Support in Web Hosting
Our web hosting include 24/7/365 pre-sales, customer and technical support, so regardless of whether you're inquiring for our services before you make an order or you're a current client and you have a question or a difficulty, you're able to contact us at any time, including holidays and weekends. We have many channels to get in touch with us - a couple of phone lines globally for your convenience and live chat support for billing, pre-sales and basic questions; emails and support tickets for more complex issues or any troubles that need extra time to analyze and resolve. In contrast to various other website hosting providers, our trouble tickets have a warranted maximum reply time of just 1 hour, so regardless of what the trouble is, it'll be resolved on time and you will not waste days so as to have something fixed.
24/7 Customer Support in Semi-dedicated Servers
Whatever the semi-dedicated server that you pick, you will be able to take advantage of our 24/7 technical support services even on official holidays. All your websites will be available all the time and so will we. With quite a few connection options, you'll be able to select the easiest approach to get in touch with us and find out about our solutions if you do not have an account yet, or request assistance if you are already one of our customers. You're able to give us a call, have a chat with a live representative, send an e-mail or open a ticket from the Help section of your Hepsia web hosting Control Panel. The last two options feature 1-hour response time guarantee, although it hardly ever takes over 20 min to receive assistance irrespective of the complexity of the issue. Using our customer and technical support services, we'll be there for you whenever you need us, not a couple of days afterwards.
24/7 Customer Support in VPS Servers
In case you have a Virtual Private Server from us, you'll be able to get in touch with us 24/7 for every server-related issue or forvarious problems and / or questions regarding the pre-installed software the server comes equipped with. In case you haven't obtained a VPS server plan yet, you can learn much more about our services by giving us a phone call or through the live chat service. For more technical problems, you'll be able to send an email message or open a ticket through your billing Control Panel and you'll receive support within less than an hour regardless of the time of the day, even on weekends and holidays. The typical response time generally does not extend past half an hour. In case you're looking for assistance for third-party software, you will be able to reap the benefits of the Managed Services upgrade which you can include to each VPS package and our administrators will help you with any installation or troubleshooting issue you have encountered.
24/7 Customer Support in Dedicated Servers
We are aware how important it is to have well-timed support in general, let alone if you manage an entire server, so each and every dedicated server that we offer comes with 24/7 support with one-hour answer time guarantee regardless of the situation. This service is totally free for all difficulties with the server or the software that was installed by our administrators through the setup, which means that you are able to get in touch with us as many times as you'd like, even during holidays. You could either open a trouble ticket from your billing area or you could send an e-mail message, and the actual reply time for both rarely exceeds 30 mins since we have administrators available twenty-four-seven. If you want general info about our servers or you have some billing question/issue, you can also call one of the local phone numbers that we have on three different continents or you can use our live chat service and consult with an agent online. For third-party software support, we provide a Managed Services upgrade, which you'll be able to add to your server plan from your billing Control Panel.