Despite the fact that this isn't the mainaspect in order to recognize a trustworthy web hosting provider from a bad one or a reseller from a real provider, being able to call and speak with a live person is a sign that you are not working with a one-person service provider and that you will be able to reach somebody when you're in need of support. The phone support for web hosting services may range from basic to expert, thus the issues that can be resolved with a call vary based on the specific service provider. Generally, these matters are more basic and include billing or first level tech issues since more complex problems usually require a support ticket where both you and the sysadmins can track what's going on with a given situation. Nevertheless, having the option to phone call your supplier can save you lots of time and efforts for the numerous tiny problems which may eventually appear at the time you manage your hosting account.

Phone Support in Web Hosting

All of our web hosting packages offer phone support fourteen hours a day even on official holidays, therefore if you don't have an account yet, you will be able to phone us and learn more about our services or if we'll meet the system requirements for your web sites. For your convenience, we have local telephone lines in the U.S.A., Great Britain and Australia, so you're able to call the phone number which is closer to you. If you are a current customer, we will assist you in a timely manner with any kind of general and billing issues and with various tech matters in order to save you time and efforts - we acknowledge the fact that sometimes it's more convenient to talk to a live person to get things done immediately. Certainly, some problems cannot be taken care of on the phone, so if this is the case you will be able to employ our ticketing system.

Phone Support in Semi-dedicated Servers

With 14 hours-a-day telephone support, you can be sure that there will always be someone to assist you when you have any questions about the semi-dedicated server plans that we offer. Whether you would like to know more about the packages, you have some billing issue or some general problem, you can call us. Although some more technical problems could require a support ticket to give some time to our technical support team to investigate, we will assist you with a number of technical questions over the phone as well, saving you precious time and efforts. Since we have data centers on three different continents - in the United states of America, the United Kingdom and Australia, we have local telephone lines in all of these countries as well. If you are in a different country, we also have a global number where you'll be able to get in touch with us.