In case you’ve got a site, a problem could always occur and it doesn’t automatically need to be related to the hosting service itself. For instance, something could go wrong when you update a web-based application or some important data could be modified or deleted incidentally. Irrespective of what the nature of the problem is, you’ll have to touch base with the client care team and request them to recover a backup or to assist you in resolving the problem that you’re confronting. How fast they will do this will predetermine the length of time that your sites will be inaccessible. For particular sites such as community websites or online stores, a lengthened downtime period too often means lost visitors and money. That said, it’s pretty important to use the services of a company that offers not only a good customer care service, but also a well-timed one.

One-Hour Response Guarantee in Web Hosting

Our web hosting offer a sixty-minute response time guarantee, which goes to say that regardless of what inquiry or problem you may have, we’ll always be there to lend you a hand. As it is, it rarely takes more than half an hour to get a problem solved or a query answered, and this is valid for both technical and pre-sales matters. Our client support staff representatives are available 24/7, even on weekends and public holidays, which means that you’ll always receive prompt assistance. We realize just how costly time can be, so by the time we respond to your support ticket or e-mail, we’ll have examined the matter and, in case we haven’t discovered a solution, we’ll provide you with more info about what you need to do on your end, when the situation demands it. With our support services, you can be certain that there will be someone to lend you a helping hand right away, irrespective of what time it is.

One-Hour Response Guarantee in Semi-dedicated Servers

Our support engineers are available at all times and they will reply to any support ticket that you post through your web hosting Control Panel within maximum 1 hour. The response time is guaranteed no matter if you’ve got a generic query associated with your semi-dedicated server or you run into a predicament and for most issues you won’t have to wait even that long. Irrespective of what the essence of the issue is or what time of day or night it is, we will be there to help you, as we are available 24x7 to handle any general, billing or technical issue. If you get in touch with us about anything that is within our capability, we will resolve it before we reply to you, which implies that you won’t have to wait around for hours or days while the problem persists. If there’s something that you have to do on your end, we’ll provide you with the needed info – what possible solutions to try, what steps to take, etc.