A live chat is a real-time method of communication between a hosting provider's support crew and its clients. It's an efficient method to receive some information about the hosting services or have some problem resolved since you are talking with a live representative. The benefits of using a live chat service rather than calling or opening a support ticket are the low possibility of mistakes when you exchange data like usernames or domain names, the quicker response time because the communication is live and the fact that you don't have to stay on the chat constantly - you are able to do something else while the representative examines the issue involved. Also, you are able to connect with a live chat room from any computer that is connected to the web, avoiding the phone rates that you will have to pay in case you're calling to another country.

Live Chat Support in Web Hosting

We supply a live chat support service for all web hosting that we offer and we will help you with almost everything in real time. If you don't have an account with our company yet, we can provide you with more information about the packages so as to help you to select the most appropriate package. If you are a current customer, we will be able to help you with any general or billing matter and even with a number of common tech issues, for example an email address installation in a desktop e-mail client. In case you cannot call us for some reason or you're in a country where we do not have a local phone number, our live chat is the best option to get in touch with us. Certainly, some matters require longer time to analyze and test, therefore you will need to open a support ticket to our technicians, but nonetheless, we can save you time and assist you with many issues on the chat.

Live Chat Support in Semi-dedicated Servers

When you use the live chat support service that we offer with all our semi-dedicated servers, you are able to get the the right answers for any questions you may have or get various troubles resolved without delay. The service is accessible each and every day, which means that you're able to speak to a representative even on holidays and weekends. If you're unsure which plan would be better for your websites or if our cutting-edge cloud hosting platform matches some system requirements, you can come on our live chat prior to purchasing anything. If you are an active customer, you can obtain more information about account settings, billing issues and various common tech troubles you may encounter, for instance if you are unable to set up an email account in a client on your computer. The live chat will save you a considerable amount of time no matter where you are or when you get in touch with us.