Integrated Ticketing System in Web Hosting
With a web hosting from us, you will never need to leave your account. Our ticketing system is integrated into the Hepsia Control Panel, which is used to manage your entire online presence. You can seamlessly access any support ticket whilst browsing through your website files or updating various account settings. The ticketing system is being strictly monitored 24/7 by our client support team members and the response time is no more than 60 minutes, but it rarely takes more than 20 minutes to receive assistance. Unlike some web hosting providers, we do not charge extra for using the ticketing system, so you can touch base with us as often as you want and request information relating to any billing or technical problem. Additionally, you can read a selection of articles, which will help you tackle the most commonly experienced issues on your own.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia Control Panel, which comes with all our semi-dedicated servers, was created with one idea in mind – that you should be able to manage everything related to your semi-dedicated server account in a single location and the trouble tickets make no exception. Our ticketing system is incorporated into the Hepsia Control Panel, so, in case you have a question or stumble upon a challenge, you can get in touch with our tech support staff members momentarily without the need to log in to another admin dashboard. You can search through your files or check different account settings while you submit a new ticket or read the answer to an older one. If you’ve got a ton of tickets and you’d like to find a given one, you can make use of the clever search option, which is available in the Help section of the Control Panel. We guarantee that you’ll get an answer in no more than 1 hour regardless of the essence of your enquiry or problem.